Dank voor de snelle zending. De kleding is prachtig, goede kwaliteit. Maat was ook goed. Ik zal zeker meer items gaan kopen.
Orders
How can I place an online order on the Midinette website?
To purchase, choose the item you want, select the size and color, and add it to your cart. Then follow the wizard to complete your order.
Do I have to register to complete a purchase or can I order as a guest?
You can choose whether to create an account to facilitate future purchases or order as a guest, without registering.
Is it possible to change or cancel an order after confirmation?
Once confirmed, the order cannot be changed. If you wish to cancel it, please contact our Customer Service immediately.
How can I check the status of my order?
You will receive a confirmation email with your order details and, upon shipment, a link to track your order.
On our homepage, you can find the "Track Your Order" page where you can enter the tracking number you received via email to track your order.
Can I add an item to a completed order?
It is not possible to add items to a confirmed order; we invite you to make a new purchase or contact Customer Service promptly.
Shipping
What are the expected delivery times in Italy and abroad?
In Italy, delivery generally takes 2-4 business days. Delivery times abroad may vary depending on the destination.
Which couriers do you use for shipments?
Our shipments are handled by DHL couriers to ensure punctuality and safety.
How can I track my order shipment?
You will receive an email with your tracking number as soon as your order ships.
Additionally, on our Home Page you will find the "Track Your Order" page where you can enter the tracking number received via email to track your order.
Can I choose free in-store pickup?
Yes, you can select the “Collect in store” option at checkout from those available, at no additional cost.
Are shipping costs automatically calculated at checkout?
Yes, shipping costs are automatically calculated based on the destination and weight of the package and are visible before confirming the order.
Returns and Refunds
How many days do I have to return an item?
You can make a return within 14 days of receiving your order.
How can I start the return process?
To initiate a return, please contact our Customer Service by email. You will receive instructions on how to proceed.
Are the return costs paid by the customer or the company?
Shipping costs for returns via courier are the customer's responsibility. Alternatively, you can return your item free of charge at one of our boutiques.
Can I exchange an item for another size or color?
We do not offer direct exchanges. You can return the item and place a new order.
How long will it take to receive my refund once I return the item?
Refund processing times vary depending on the bank. Refunds will be processed using the same payment method used for the purchase.
Payments
What payment methods are accepted on the Midinette website?
We accept credit cards, debit cards, Apple Pay, Google Pay, Gift Cards, and other secure methods available at checkout.
Is payment on your site secure?
Yes, our site uses advanced security protocols to ensure secure transactions.
Can I use a discount code or gift card to pay for my order?
Of course, just enter the code at checkout in the appropriate section.
Do you offer installment payment solutions?
We do not currently offer installment payments, but we are evaluating new payment methods.
Can I pay in cash?
No, it is not possible to pay in cash.
Products
Where are Midinette garments made?
All our garments are made in Italy, with artisanal care and selected materials.
What materials do you use in your collections?
We favor natural fibers such as linen, cotton, and wool, combined with fine fabrics to ensure quality and comfort.
How can I take care of my Midinette garments?
Each item comes with a label with washing instructions. We recommend following them carefully to preserve its beauty over time.
Do the sizes correspond to Italian and European standards?
Yes, our sizes follow the Italian/European fit. If in doubt, please consult our size guide or contact Customer Service.
If an item is out of stock, will it be restocked?
Some items are restocked, others are limited editions. You can sign up for availability notifications directly on the product page.
Boutique
Where are the Midinette boutiques located?
We currently have locations in Milan and Florence. You can find updated addresses and opening hours in the "Boutique" section of the website.
Can I find the same collection in the boutique as online?
Our boutiques offer a selection of our items, which may vary from what is available online.
How can I contact one of your boutiques?
You can contact us by phone or WhatsApp. You can find addresses, opening hours, and contact information in the "Boutique" section of our website.
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