Shipping policy
SHIPPING & DELIVERY
Dear Customer,
Every Midinette order is prepared with the utmost care to ensure timely delivery, reflecting our signature elegance. Below you will find all the information regarding shipping times, costs, and terms.
PROCESSING TIMES
Orders are generally processed within 2–3 business days of payment confirmation. During periods of high volume (such as sales, promotions, holidays, or collection launches), preparation times may vary slightly. Once handed over to the courier, estimated delivery times vary depending on the destination.
SHIPPING TO ITALY
Courier: DHL DOMESTIC EXPRESS
Delivery time: 2–4 business days
The cost will be automatically calculated at checkout
SHIPPING TO EUROPE (EU)
Courier: DHL EXPRESS WORLDWIDE
Delivery time: 3–7 business days
The cost will be automatically calculated at checkout
INTERNATIONAL SHIPPING (OUTSIDE THE EU)
Courier: DHL EXPRESS WORLDWIDE
Delivery time: 7–14 business days
The cost will be automatically calculated at checkout
Prices do not include any customs duties or taxes, which are not calculated or displayed at checkout. For shipments outside the European Union, any customs duties, local taxes, or import charges are not included in the order total and are the responsibility of the recipient.
(See "Duties and Customs Taxes")
SERVICE AREA
We ship to Italy and worldwide.
For any updates or special destinations, please contact our Customer Service.
CUSTOMS DUTIES AND FEES
For shipments outside the European Union, any customs duties, local taxes, or import charges are not included in the order total and will be paid in full by the recipient.
These costs, determined by the destination country's customs authorities, are calculated based on the declared value of the goods and may be charged directly by the courier upon delivery (DHL Express).
We have no control over these charges and cannot predict their amount, which may vary depending on the destination country, product category, and local regulations.
We recommend checking with your local customs authorities for any additional costs before placing an order.
Important: Refusing an international delivery or failing to pay customs duties may result in storage or return costs, which will still be charged to the customer.
BOUTIQUE PICKUP – MILAN & FLORENCE
You can pick up your order free of charge at one of our Midinette boutiques.
You will receive an email notification as soon as your order is ready for pickup. We kindly ask you to bring a copy of your order confirmation or proof of identity.
BOUTIQUES AVAILABLE FOR PICKUP
Milan
Corso di Porta Ticinese 78, 20123 Milan
Phone: +39 02 36565290 – WhatsApp: +39 329 8913554
Monday: 2:00 PM – 7:30 PM
Tuesday – Sunday: 11:00 AM – 7:30 PM
Corso di Porta Ticinese 60, 20123 Milan
Phone: +39 02 33296199 – WhatsApp: +39 320 2859341
Monday: 2:00 PM – 7:30 PM
Tuesday – Sunday: 11:00 AM – 7:30 PM
Corso Como 11, 20154 Milan
Phone: +39 02 62694438 – WhatsApp: +39 329 0489334
Monday: 2:00 PM – 7:00 PM
Tuesday – Sunday: 10:30 AM – 7:00 PM
Florence
Piazza della Stazione 49/50/51R, 50123 Florence
Phone: +39 055 7095734
Daily: 10:30 AM – 7:30 PM
For any changes during holidays or special opening hours, please consult Google Maps or contact the store directly.
THIRD-PARTY PICK-UP POINTS
At present, Midinette does not offer the option to ship orders to third-party pick-up points (such as DHL Service Points, lockers, parcel shops, or partner locations).
All shipments are made exclusively to the delivery address provided by the Customer at the time of the order or, alternatively, via free pick-up at a Midinette boutique participating in the Click & Collect service.
Should the courier (DHL) make such an option available for specific delivery requirements, the use of a pick-up point is managed exclusively by the courier in accordance with their own terms of service and does not constitute a service offered or guaranteed by Midinette.
For any delivery-related inquiries, the Customer may contact our Customer Service team before placing an order.
TRACEABILITY
As soon as the order is handed over to the courier, the customer will receive an email containing the tracking number to monitor the delivery status in real time.
ADDRESSES AND RESPONSIBILITIES
Please carefully check that the address provided is correct and complete. Midinette is not responsible for delays or failed deliveries due to incorrect addresses.
For any further information, our Customer Service team will be happy to assist you.
With elegance,
The Midinette team